SayPro Satisfaction Rate Tracker

The SayPro Satisfaction Rate Tracker is designed to measure the overall satisfaction of participants with the Wellness Kickoff Campaign based on feedback surveys. The goal is to achieve a satisfaction rating of 85% or higher, indicating that participants are finding value in the program and that the program is meeting their wellness needs. Monitoring satisfaction allows us to identify areas for improvement and make adjustments to enhance future experiences.

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Quarterly Satisfaction Goal:

• Target Satisfaction Rate: 85% or higher based on participant feedback.
• Survey Frequency: Surveys should be sent at multiple stages: post-workshop, mid-quarter, and at the end of the quarter to gather ongoing feedback.

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Key Satisfaction Metrics:

1. Overall Satisfaction Rating:
   Participants rate their overall satisfaction with the wellness program on a scale of 1–5 or 1–10. A rating of 4 or higher (out of 5) or 8 or higher (out of 10) is considered a positive response.
2. Satisfaction with Content:
   Participants rate the quality and relevance of the wellness content (e.g., blog posts, videos, workshops). This helps us understand if the provided resources meet their needs.
3. Satisfaction with Engagement:
   Measure how satisfied participants are with the community engagement opportunities, including discussions, sharing progress, and connecting with others in the program.
4. Satisfaction with Support:
   Participants rate the support they receive from the wellness team, whether it’s through workshops, resources, or community feedback.
5. Likelihood to Recommend:
   A question asking participants how likely they are to recommend the program to others (Net Promoter Score, or NPS). A score of 8 or higher is considered favorable.

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Program Satisfaction Tracker Template

Survey Date	Total Responses	Overall Satisfaction Rating (%)	Satisfaction with Content (%)	Satisfaction with Engagement (%)	Satisfaction with Support (%)	Likelihood to Recommend (%)	Notes/Action Items
Week 1 (Post-Workshop)	50	88%	85%	80%	90%	85%	Positive feedback, encourage continued engagement
Week 4 (Mid-Quarter)	100	85%	82%	80%	87%	83%	Some content suggestions (more variety)
Week 8 (Pre-Final Survey)	150	87%	84%	82%	89%	86%	Highlighting areas of improvement: increase variety in workshops
Week 12 (End of Quarter)	200	90%	86%	85%	92%	88%	Strong satisfaction overall, recommend more interaction opportunities

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Key Metrics Definitions:

1. Overall Satisfaction Rating:
   This is the percentage of respondents who rate the program as “satisfied” or “very satisfied.” For example, if 90% of participants rate the program 4 out of 5 or higher, that represents 90% satisfaction.
2. Satisfaction with Content:
   Participants rate the overall quality, usefulness, and relevance of the wellness content, including blog posts, videos, resources, and workshops. A high satisfaction score indicates that the content is valuable to them.
3. Satisfaction with Engagement:
   Measures how satisfied participants are with the interaction within the community. This includes how often they participate in group discussions, share progress, or connect with others in the program.
4. Satisfaction with Support:
   How well participants feel supported by the wellness team, including helpfulness of staff, ease of communication, and availability of resources. A high rating here reflects participants feeling well-guided throughout the campaign.
5. Likelihood to Recommend (NPS):
   The Net Promoter Score (NPS) asks participants, “On a scale of 1–10, how likely are you to recommend this wellness program to others?” Responses of 9–10 indicate promoters (highly likely to recommend), 7–8 are passives, and 1–6 are detractors. The formula for NPS is: NPS=%Promoters−%Detractors\text{NPS} = \% \text{Promoters} – \% \text{Detractors}

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Strategies for Achieving and Improving Satisfaction:

1. Regular Feedback Collection:
   Collect feedback through surveys after each key event (e.g., post-workshops, mid-quarter, end of the quarter). This will allow you to address concerns before the campaign ends and adjust as needed.
2. Analyze Feedback Themes:
   Identify common feedback trends, such as suggestions for content, types of activities, or support needs. Use this data to improve upcoming sessions.
3. Personalized Support:
   Ensure participants feel heard and supported. Follow up with those who may express dissatisfaction, offering personalized guidance or alternative resources to help them achieve their goals.
4. Engagement Strategies:
   Actively encourage community participation by offering incentives for engagement, sharing success stories, and making the community space more interactive (e.g., Q&A sessions, wellness challenges).
5. Content Refinement:
   Based on feedback about content, adjust the materials to ensure that they remain relevant, varied, and engaging. This might include offering more video content, blog series, or additional resources on popular topics.
6. Clear Communication:
   Ensure that communication about the program’s benefits, workshops, and community activities is clear, frequent, and engaging. Well-informed participants are more likely to feel satisfied.

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Quarter-End Reflection:

At the end of the quarter, evaluate:

• Did we achieve the target of 85% or higher satisfaction?
• Which areas of the program (content, engagement, support) received the highest satisfaction?
• What improvements can we make for the next quarter?
• How can we further increase participants’ likelihood to recommend the program to others?

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SayPro Wellness Team will use this feedback to continuously improve the experience and ensure that we’re providing the best support, content, and community for our participants. Let’s work together to create a wellness experience that participants truly enjoy and value!